Answers to Your Questions

All your orders are packaged with the utmost care and meticulousness, reaching you fresh and in perfect condition anywhere in Iran within 3 to 5 business days.

Mashna is your companion on the path to a healthy lifestyle. With meticulous care in selecting medicinal herbs and overseeing the production process, we dedicate every effort to delivering high-quality, aromatic extracts and syrups rich in natural benefits directly to you.

To enjoy the maximum benefits and authentic aroma of Mashna products, it is recommended to consume them within one year of the production date. Additionally, storing them in a cool, dry, and dark place significantly helps maintain the longevity and natural quality of these herbal extracts.

Our products are made from pure medicinal plant extracts, and daily consumption (in moderation) is completely safe. However, we always recommend that pregnant women, nursing mothers, and individuals taking specific medications consult their doctor before use.

Since our products are food and edible items, due to strict health and safety regulations, returns are only possible under the following conditions:

• The product seal is completely unbroken.
• The product does not match your registered order (wrong item sent).
• The product has a significant quality defect or is spoiled.

If you face any errors at any stage of purchasing (from adding items to the cart to online payment), please do not worry. Just send a message to our support on social media (such as WhatsApp). Our experts can register your order manually and guide you through a simple bank transfer.

No need to worry! The Mashna support team is always here for you. You can reach out through our social media channels or call us at [Support Phone Number] to describe your needs, and our experts will recommend the best product or combination for you.

Yes, we always welcome partnerships with reputable stores and businesses that prioritize their customers' health. For information on wholesale terms and to receive our partner price list, please contact our sales department.

The manager of our store is a mother herself, and fully understanding a mother's concerns, she recommends the best and most nutritious products for breakfast:

• Chocolate Tahini with Sesame Seeds: A unique and appealing choice for children.
• Milk Tahini and various types of Halva Tahini.
• Various Natural Syrups: Which provide energy for you and your children throughout the day.

If you are dealing with anemia or a weak immune system, the following products are the best natural choices for you:

• Grape Syrup (highly blood-building)
• Date Syrup
• Three-Syrup Blend (Se-Shireh) (a miraculous blend for quickly overcoming weakness and anemia) Daily and regular consumption of these syrups will have a significant impact on improving your energy levels and overall health.

Traditional medicine offers highly effective solutions for these problems. We recommend the following products:

• For digestive issues: Mint extract, chicory extract, and Oxymel (Sekanjabin) syrup.
• For fatty liver: Fumitory extract (Shahtareh), chicory extract, our special liver concoction, and Oxymel.
• For high blood viscosity: Regular consumption of natural Oxymel is one of the best treatments.

For diabetic individuals, consuming our Diabetes Concoction and Pure Sesame Tahini is highly beneficial. However, if you mistakenly indulge and are worried about a spike in your blood sugar or lipids, there is a natural trick: Consume some natural apple cider vinegar half an hour after your meal. This helps greatly in quickly regulating your blood sugar and lipids.

For special gatherings and parties, our herbal syrups not only taste great but also offer soothing properties. Our best-selling and most popular syrups are:

• Damask Rose Syrup
• Rosewater and Saffron Syrup
• Orange Blossom and Willow-herb Syrup Additionally, if you are looking to relieve depression and increase relaxation, we highly recommend consuming Orange Blossom Extract, Willow-herb Extract, and Willow-herb Syrup.

Unlike many tahinis on the market made from Pakistani, Sudanese, or Afghan sesame, our tahini is made from 100% premium Iranian sesame. The quality and taste of Iranian sesame are so high that our tahini is absolutely delicious on its own, without any additives, honey, or dates. You can easily enjoy it plain!

No, not at all. All our syrups and products are completely natural and free of any sugars, artificial sweeteners, or additives. The sweetness of these products comes entirely from the natural fruit sugars (like grapes and dates) and they are completely safe for your health.

No. Our store's main mission is to provide completely organic and healthy products. The vast majority of our items are produced and packaged without any chemical preservatives or additives, ensuring that the true taste and benefits of nature reach you.

Once your order is finalized and handed over to the postal service, an SMS tracking code will be sent to you. You can enter this code into the postal tracking system to stay informed about your package's status at any time. Your order status will also be updated in your user panel on our website.

Once the returned product is received by our warehouse and approved by our experts, your payment will be refunded to the same bank account used for the purchase within 24 to 48 business hours.

Yes, absolutely! Since choosing the right product (like herbal extracts for fatty liver or diabetes) requires care, our support team is ready to provide you with free consultations based on traditional medicine. Simply tell us about your condition, and we will recommend the best concoction or product for you.

You can contact us every day from 9 AM to 6 PM through the following methods:

• Phone calls to the numbers listed on the website
• Sending a message to our WhatsApp or Telegram support
• Online chat directly on the website Category: support